Airsoft Station Reviews and Complaints

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Airsoft Station Reviews

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  • Poor Customer Service Response

    I purchased an airsoft gun for my son for Christmas. Shortly after, a part on the gun was defective and broke. The website was shutdown and stated if you filed a return form, you would receive a response in two days by email. We have waited over a week and still no response. The phone is never answered and a recording tells you to call back later, but no one answers. I tried posting on the Airsoft Facebook page, only to have my posts deleted. If we do not get a response by the end of this week, we will be forced to contact the Better Business Bureau. I only shopped on this site... More...
    LD243's Picture   LD243    0 Comments   Comments
  • no gun and no money

    Very disappointed. My son saved and spent his own money on this gun after researching online for what seemed like hours. He couldn't wait to receive the gun. Well, it came, it was defective, and we paid to ship it back. We then found out they do not refund your money, only "fix" the defective gun. Well. months later, we have no repaired gun, no refund, and the explanation that at first... they were very backed up with repairs ( if that doesn't tell you something about the poor quality....) Then, our latest e-mail is that the company we purchased from does not... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    jvpurcell's Picture   jvpurcell    0 Comments   Comments
  • Pricing

    I recently purchased a HK MK23 airsoft pistol from this site. I thought that I was making a great deal, but then a few hours later I received an email stating that they were cancelling my order because they had priced their merchandise wrong and could not sell at the advertised price. They had already taken my money for the product and everything. Where I work, we sell our products at the advertised price even if it is marked wrong. On one particular order we lost $200 and all we said was thank you to the customer. I was very disappointed with this company and plan to write reviews on... More...
    RangerFan's Picture   RangerFan    1 Comments   Comments
  • They don't back what they Sell...

    My son saved his money to buy a new AK47 gun. He had it a week and it broke. You have to send it back to the manufacture UK Arms in California. They have had his gun for over 3 weeks and we had heard nothing from them. I emailed Airsoft Station and they are terrible about getting back to you. They don't have any phone numbers to talk to a real person. Don't waste your money with this company. They don't back what they sell. More...
    nielsenw's Picture   nielsenw    5 Comments   Comments
  • Very happy

    Ordered the Product on a Friday with 5-7 days shipping. Emailed the co. the following Wednesday (5 days later) to find out why the online invoice said 'pending shipping'. Got a return email within the hour with a Fedex tracking number that showed the product had been shipped 48 hours earlier. Delivery was exactly 5 business days after purchase. Product was exactly as described in original packaging. As an Airsoft product - it was the best and highest quality that I had purchased. I will be using airsoft station for all my future airsoft needs. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Do NOT buy from!

    I purchased an airsoft rifle for my son's birthday. The rifle arrived in fine condition, and shot fine at first. My son got about 4 shooting sessions with it - less than 100 shots total - and now the bolt action makes a funny noise and the trigger does not fire the weapon. I contacted Airsoft Station and asked how to do a repair/exchange. Kelsey responded with "That specific item has a 7 day warranty. Since the item was delivered on 6/28 and we didn't hear from you until 7/13, that warranty is now void. If you have any further questions, please let me know."... More...
    cliffstrom's Picture   cliffstrom    0 Comments   Comments
  • Guns and Shipping Suck

    I got a JG BAR 10 sniper rifle from those people and I got it a month after they said they shipped it and I shot it maybe for 3 days and the bolt stopped working. I tried to tell them that I just got it and that it stopped working after three days but they said that their warranty didn't cover it because it was expired. I also got a pistol and it fell apart after about 3 shots! Hate that store never buying from it again. More...
    (Shopping, Chain Stores)
    Smizzle's Picture   Smizzle    0 Comments   Comments
  • Airsoft Station Review

    I just want to say that I am very happy that with the service that Airsoft Station provided for me. I purchased my first airsoft rifle from them. At first I was disappointed because the gun I purchased did not work when it arrived. I thought I had been ripped off but then I contacted them and they sent UPS out to pick up the bad rifle the next day. A week later a replacement came and the new gun I got is great. I'm happy to have found such a reliable company :) More...
    (Shopping, Chain Stores)
    sportsguy5254's Picture   sportsguy5254    0 Comments   Comments

Airsoft Station Reviews By Product

Airsoft Station Comments

Rob21 says: (9 years ago)
I bought a swiss arms m6 sniper rifle and when I got it the package was cut open on one side. I went in to further investigate and it did not come with a magazine for the gun even though it said it was included on the information page.

combativeairsoft says: (9 years ago)
I have used Airsoft Station many, many times and have never had any complaints. My package always arrives on time and without any damage. There prices are generally cheaper than the competition. But their customer serivec is much better. They have a very easy to navigate website and very friendly layout. Definately recommend them for a starter, or veterean player.

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